Effective Date: April 23, 2025
 Last Updated: January 23, 2026

This Privacy Policy explains how LIVO (“we”, “our”, “us”) collects, uses, shares, and protects your personal data when you use our platform, mobile application, and related services (collectively, the “Platform”).

We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws, including United States and United Arab Emirates privacy regulations, and where applicable, the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

LIVO is operated by LIVO LLC, a booking platform that enables users to discover, book, and manage longevity and recovery services offered by independent third party providers (“Partners”).
Certain operational or administrative services may be supported by affiliated entities depending on user location.

You can contact us regarding privacy matters at hello@livowellness.com.

We collect and process the following categories of personal data:

  • Identity Data: Name, email address, phone number, country of residence, and age, where required for eligibility purposes.
  • Account Data: Login credentials, user preferences, and settings.
  • Booking Data: Appointments made, services selected, dates, and centers visited.
  • Payment Data: Processed by third party payment providers. LIVO does not store full payment card details.
  • Usage Data: App interactions, page views, device type, browser version, and IP address.
  • Marketing Preferences: Information related to whether a user has opted out of receiving promotional emails.

We use your personal data for the following purposes:

  • To register your account and manage your profile.
  • To process and confirm your bookings.
  • To send appointment confirmations, reminders, and follow ups.
  • To personalize service recommendations.
  • To improve the functionality and performance of our Platform.
  • To detect and prevent fraud, misuse, or security threats.
  • To comply with legal obligations.

    We may send promotional emails related to LIVO services and updates.
    Users may opt out of receiving marketing emails at any time by using the unsubscribe link included in each promotional email.
    Transactional emails related to bookings, purchases, or account activity are not affected by marketing unsubscribe preferences.

We process your data based on the following legal grounds:

  • Contractual necessity: To provide the services you request.
  • Legitimate interests: To maintain, secure, and improve the Platform.
  • Legal obligations: For regulatory and compliance purposes.

Where applicable, marketing communications are sent based on legitimate interest and applicable soft opt-in rules, subject to the right to opt out at any time.

We share your data only when necessary and never sell it.

  • Service Providers: Technology and service providers such as payment processors, communication tools, analytics providers, and hosting providers.
  • Wellness Centers: Only the information relevant to your booking.
  • Legal Authorities: When required by law.

All third parties are bound by confidentiality and data protection obligations in accordance with applicable laws.

If you are located outside the United States or the United Arab Emirates, your data may be transferred to service providers located in other countries. Where required, appropriate safeguards are implemented, including contractual protections recognized under applicable data protection laws.

We retain your data for as long as necessary to:

  • Provide the services and fulfill bookings.
  • Comply with legal obligations.
  • Resolve disputes and enforce our policies.

Inactive accounts may be anonymity or deleted after a reasonable period of inactivity, in accordance with applicable legal requirements.

Depending on your location and applicable law, you may have the right to:

  • Access your data.
  • Correct inaccurate or outdated data.
  • Request deletion of your data.
  • Object to certain types of processing, including marketing communications.

To exercise your rights, please email hello@livowellness.com.

We use cookies and similar technologies for performance, analytics, and user personalization.

You can control cookie preferences through your browser settings or available Platform controls.

We may use advertising and analytics tools provided by third party platforms such as Meta to measure the performance of our marketing campaigns and display relevant content. These tools may use cookies or similar technologies. Users can manage their advertising preferences directly through the settings of their Meta account.

We use industry standard technical and organizational security measures, including encryption, authentication controls, and restricted access, to protect your data.

However, no method of transmission or storage can be guaranteed to be completely secure.

We may update this Privacy Policy from time to time. Significant changes will be notified via email or in app alerts.

The latest version is always available at https://livowellness.com/pages/privacy-policy-2/ 

© 2025 LIVO WELLNESS. All Rights Reserved.